Craften Roofing & Exteriors ("Craften", "we", "us") respects your privacy. This policy explains what information we collect through craftenroofing.com, why we collect it, and what we do with it.
Information we collect
We only collect what you give us and what the site needs to work:
- Information you submit. Your name, phone number, email address, ZIP code, the service you are interested in, and anything you write in a message field when you request an estimate.
- Basic technical information. Standard server and analytics data such as pages viewed, referring site and general device type. This is used to understand how the site is used, not to identify you personally.
- Cookies. Essential cookies keep the site working. Non-essential cookies are only set after you consent through the banner, and you can change your choice at any time.
How we use it
- To contact you about the estimate or project you asked about.
- To schedule and complete work you hire us for.
- To improve the website and understand which services homeowners are looking for.
We do not sell your personal information, and we do not share it for anyone else's marketing.
SMS and text messaging
When you check the consent box on a form, you agree to receive text messages from Craften Roofing & Exteriors about your service request using automated technology. Here is exactly what that means:
- What the texts are about. Scheduling your estimate, confirming appointments, updates about your project, and replies to questions you sent us.
- Frequency. Message frequency varies and depends on your project. It is conversational, not a broadcast list.
- Cost. Message and data rates may apply, depending on your carrier and plan.
- Opting out. Reply STOP to any message to stop receiving texts. Reply HELP for help, or call us at (423) 458-3343.
- Consent is not required to buy anything. You can always call or email us instead.
Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes. No mobile information is sold to third parties. Text messaging originator opt-in data and consent are not shared with any third parties.
Who we share information with
Only with the service providers that make the site and our business run: our website and lead-inbox host, our email provider, and our messaging provider. They handle the information solely to provide that service to us. We may also disclose information if required by law.
How long we keep it
We keep estimate requests and project records for as long as we need them for the work and for our business records. You can ask us to delete your information at any time.
Your choices
- Ask what information we hold about you, or ask us to correct or delete it.
- Reply STOP to opt out of text messages.
- Change your cookie choices through the banner on this site.
Children
This site is not directed at children under 13, and we do not knowingly collect their information.
Changes to this policy
If we change this policy we will update the date at the top of this page. Material changes will be made clear on the site.
Contact us
Craften Roofing & Exteriors
5957 Dayton Boulevard, #F, Chattanooga, TN 37415
(423) 458-3343
info@craftenroofing.com